Shipping & Delivery Information
Shipping & Delivery Time
We process orders immediately and all orders are guaranteed to ship within 48 hours, subject to product availability. In some cases, in stock items will be shipped while the remainder of the order will be fulfilled as stock comes in. Occasionally, products will be replaced with other products in stock that are better or equal in quality.
Delivery times vary depending on location.
|Ontario||1 Business Day|
|Quebec, Manitoba||1-2 Business Days|
Saskatchewan, Newfoundland & Labrador, PEI, New Brunswick, Nova Scotia
|2-4 Business Days|
Alberta, British Columbia
|4-6 Business Days|
|Yukon, Northwest Territories and Nunavut||5-8 Business Days|
Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. Our confirmation email will also including the link to track your order. The tracking number can be used to check the status of your package at our shipping carriers' online stores.
Custom products will take longer to deliver as products will be custom made with our manufacturer. Shipping can be expedited for more urgent requests . Please contact us if you require more information.
We work with over 20 local and national shipping companies to provide the best possible price on all orders. Due to the weight of a majority of our products and increasing fuel charges, we are only able to provide free shipping to recurring customers and orders over $800. Please reach out if there are any concerns over shipping rates as we are always looking to provide the best service to our customers!
We offer gift packaging for a nominal fee of $5.95 per order. Larger and/or pre-boxed, prepackaged items will be placed in a colored paisley plastic gift bag and tied with colored satin ribbon. Please note oversized items cannot be gift-wrapped.
Cancelling an Order
You may cancel an order at any time prior to processing at our center by calling +1 (416)661-0606, or send an email to firstname.lastname@example.org. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.
Urgent Delivery & Tailgate
Urgent delivery and Tailgate service are available for an extra fee. Contact our customer service team at email@example.com or 416-661-0606, we will be pleased to quote you with these charges.