Return & Exchange Information

Product Return Period:

HYC Design will accept returns of products under the following conditions:

  • 7 days for damaged product after date of delivery due to damaged packaging. 
  • 7 days if customer has ordered the wrong product provided the shipped product is unused and in its original packaging. 
  • 14 days following delivery of the products provided they are unused and in their original packaging. 
  • 14 days if the wrong product was shipped from HYC.

Return Shipping: The customer is responsible for all shipping fees when returning the product is responsible for all “Product Return Shipping” carrier fees, unless the wrong product was shipping or if the product packaging was damaged, in which case, HYC will cover all shipping costs. 

Please note a 20% restocking fee will apply unless the return is related to an issue caused by HYC.

For assistance initiating a return a Return, arranging return shipping or if you have any concerns about your product, please email info@hycdesign.com