What’s More Important for Hotel Guests?

Hotel Guests Speak: Prioritizing Comfort vs. Amenities for an Unforgettable Stay

Giving your hotel guests the best stay possible is probably one of the main goals for every hotelier. In order to reach that purpose, it is important to put yourself in your guest mind and think about what they need and don’t know that they need. But don’t worry, we got you! We thought about it and gathered information about it. So, what do hotel guests find essential during their stay?


comfortable bed

According to a study published by the Hotel School at SC Johnson College of business, guests value the comfort of a room the most. There are many things that can factor into the comfort level of a room. The mattress of the bed, linenspillows, and pillow cases, duvets, and towels. The interior design of the room also contributes to the level of comfort, whether the room is well or poorly designed.

Comfort can also include noise levels inside the room or noise coming from outside. The cleanliness of the room and the overall facility is something that is important for hotel guests, as it makes them feel comfortable and at ease. Also, the hospitality of the employee and different services offered by the facilities can influence the comfort of your guests. 


customer service

As we mentioned it before, another thing that is most important to hotel guests is the service they receive. Customer service in any business is significant, but it’s especially essential in the hospitality industry because this is where customers are looking for staff to help them provide a relaxing and enjoyable stay. Great customer service can look like promptly answering any inquiries the guest might have, finding solutions to their problems efficiently, and getting their tasks done on time (room service, laundry, room cleanup, etc.).

You can also add some special services proper to your establishment that will make your hotel unforgettable and different from the others hotels.

Amenities + Location


The amenities in a hotel and the location of the hotel go hand in hand and are something guests often look at before booking their stay. If the hotel is far from any of the main attractions of that particular city, then the hotel should have amenities to sort of make up for that. The amenities of a hotel can include many things, including: breakfast, bar or lounge, fitness centre, pool, spa, free Wi-Fi, and personal care (toiletries, bathrobes and slippers, etc.). 

In conclusion, you want to make sure that your hotel guests have the best stay possible, so your hotel can receive positive feedback, returning customers and attract new ones.


To put it in a nutshell, when a customers are booking a hotel, they expect quality from every services that you can offer them. From the quality and comfort of the room, but also every other place that they will go through. As a hospitality service, the services are an essential factor for their satisfaction. Think about standing out and also what you will love to receive if you were the guest.

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