October 27th, 2020

How Hotels Are Coping With COVID-19

Occupancy fell by 50 percent in Canada according to STR.

New stricter cleaning measures are being implemented as COVID-19 cases rise.

Numerous hotel employees are laid-off, hotels are left empty, and cancellations are made left and right. How are hotels coping with this you may ask? There are multiple factors hotel chains are endorsing and keeping an eye on to uplift their businesses and still provide excellent service even during these troubling times. Let's take a look at the new measures hotels are participating in.

Health Regulations

Hygiene is a concern. Rather than having people to greet and take your baggage, hotels have switched to a different approach. Such as promoting social distancing as much as possible to break any chains of infections for the safety of their visitors.

hotels have switched to a different approach. Such as promoting social distancing as much as possible to break any chains of infections for the safety of their visitors.

Multiple signs promoting social distancing as well as mandatory face coverings are there to compute with health regulations and guidelines so everyone can still enjoy their stay. Protocols such as consistent cleaning of lounge areas, outdoor seating and all rooms after each stay are mandatory.

Cleaning staff are wiping and disinfecting surface areas, inside and out of hotels. For instance, major hotel chains such as the Marriott and Hilton are utilizing sprayers along with ultraviolet light and numerous hand sanitizing dispensers for guests personal use will be a new addition.

Restrictions from hotel spas, pools, buffets and gyms are temporarily closed as well as the halt of providing frequently used objects; menus, TV remotes and paper notepads. All are replaced with an app to cease the spread of COVID 19.

Further PPE product information can be found on The-Care-Kit.

Further PPE product information can be found on The-Care-Kit.

Having the best quality disinfectant materials are crucial for hotels to properly ensure a safe environment for the public. Fogger disinfectant sprayers are a large-scale product as they are excellent for disinfecting wide areas.

Using spray solutions or regular cleaning wipes with manual labour will take forever, while foggers take a few minutes saving you time in the long run. Their ability to cover large surfaces with one swoop, reach hard crevices with ease compared to standard methods by 50%, eliminates chances of overuse making it the most efficient cleaner for businesses.

After spraying the area, fog sprayers take about 5 minutes on average for the disinfectant to completely remove germs, dirt and various viruses such as HIV and influenza. After spraying the wanted area, it takes time for the disinfectant to do its magic, so it is best to avoid touching the surface straight away. 

Fog disinfectant sprayers can cost up to three thousand dollars such as ones featured in Amazon and hardware stores. HYC Design offers a backpack style that retails for 599$ and takes only 2 minutes to sterilize the area, a 5-year manufacturer warranty is also included.

Traditional vs Online Business Model

Hotels adapted to engage with guests via email and socials as their primary channels. Guest communication is essential for hotels as it touches on any inquiries or cancellations guests may have.

Marriott has marketed their mobile check-in feature for guests to check in virtually.

Marriott has marketed their mobile check-in feature for guests to check in virtually.

Hotels are encouraging guests to use their devices to check-in, rather than checking in from the counter as expected. “Guests in more than 3,200 Marriott hotels can use their phones to check-in, access their rooms and order specially packaged room service delivered to their door without contact".

Arriving at a hotel and roaming the premises as expected is also another aspect that is modified. Temperature screening for guests and employees are there to detect possible COVID-19 symptoms such as fever upon arrival. Temperature checks are noninvasive and take a short amount of time to complete, allowing customers and guests to go along with their day swiftly.

Being Money-wise

Occupancy fell by 50 percent in Canada according to STR.

Occupancy fell by 50 percent in Canada according to STR.

From the restraint on the travelling public, cost control is essential to ensure a healthy cash flow so hotel businesses can succeed financially.

With the new low demand, eliminating overstaffing can help reduce costs. Staffing managers determine how many employees each department needs to see which areas are most affected by the current amount of guests. Limiting the regular amount of food purchasing and goods will prevent any profit losses.

Hotels are taking this time as an opportunity to reevaluate products, train inexperienced staff, review pricing strategies and certain goals for long-term financial success.

Different times call for desperate measures. Hotels are doing all they can to ensure the safety of guests while dealing with the significant impact COVID-19 posed on the travelling industry from booking cancellations to travel restrictions. At HYC Design, we are here to support and provide exceptional quality hospitality products to all hotels to assure them reassurance even during these difficult times.