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As the new year inches closer, change is bound to come. In the upcoming year, we’re seeing countless new trends that will reform the hospitality industry as we know it. We want your hospitality service to keep up with those trends, so we gather the most famous one to help you shape your services
1. Digital Services
2. multifunctional spaces
Digitalizing services is not the only change 2022 will bring. Hotel spaces will be looking for improvements in overall design as well. What we can see within these improvements are the addition of lightweight, ergonomic friendly furniture and the integration of more assistive technology. Spaces will be designed to meet the realities of public health, minimizing contact and creating a more open area.
3. Sustainability
The impact of Global Warming due to our damage against the environment is becoming more prominent each year. Because of this, a large portion of the hospitality industry has begun making efforts to reduce their carbon footprint. Not only does this enhance the guest experience, but it also draws in more revenue from those looking for an environmentally friendly stay. Inputting a sustainable work style into your hotel company would be a good choice for this upcoming 2022 trend. It’s also great for the brand image to have something to commit to, and why not something as important as the environment
4. Personalized Experiences
The goal of giving customers the best they can receive is something that is always present within the hospitality industry. A trend we can see evolving in 2022 is larger focus on personalized guest experiences. Data collected from surveys and guests will become more relevant and used to give guests the experience they are looking for. This will help hoteliers give their customers the relevant offers and information they need. Studies have shown that customer experience is now becoming a key brand differentiator, which is why putting more focus into satisfying your customers is more important than ever. Also, a satisfy customer is a customer that will leave a good review, probably come back and bring other customers.
To conclude, including digital services is a must nowadays. Everyone is so used to their digital devices, even more after the COVID-19 situation. It will help your employee with their daily task and help your customer feel more comfortable and satisfied and thus come back to your hotel. Renovating your design will also bring this new feeling to your customer and help you keep up with new trends. Furthermore, being dedicated into a great cause will help with your image and purpose and attract people that share that commitment.