Customer Experience Guides

Hotels are increasing their cleaning and sanitization protocols. Hotels such as the Marriott, Hyatt, Hilton and others have created an industry-wide 'Stay Safe' Program.

Businesses within the hospitality industry need to keep their guests' satisfaction in mind. This can be done by providing customer service, emotional connection, good value, sustainability, cleanliness, and emotional connection for your guest's experience.

Hotels are doing all they can to ensure the safety of guests while dealing with the significant impact COVID-19 has had on the travel industry, from booking cancellations to travel restrictions.

Want to know how customers choose their hotel and why make them go back ? This article will explain you why customers choose to stay at the same hotel brands.

Hotels face rapidly changing guest behaviors, preferences, and expectations. High levels of guest satisfaction will bring repeat business, word-of-mouth referrals, and positive reviews on social media. Here are some tips to help you to improve guest satisfaction at your hotel.

Knowing what customers are looking for and what matters most to them can help you to stand out from your competitors. Hotels need to adopt more eco-friendly practices so they can attract and retain guests.