Giving your hotel guests the best experience is important, but what do they expect in order to have a satisfying stay?
Towels, Pillows and Blankets
Having extra pillows, bathrobes, Bath linen, and Luxurious comforters is a must for a hotel guest. People can be cold at night and sometimes hot. Keeping extras on hand will ensure comfort, no matter the feelings they might have.
Making your hotel room comfortable is an essential thing to do for a guest, so make sure you have these items. If you don’t have the storage for these items in cabinets or closets, roll them up and place them on baskets on the bed or floor. It’s also good to have extra to be ready in case of any situation and never be in a position of shortage, which can be unsatisfying for your customers.
Mobile Check-in and Check-Out
Mobile Bookings are more beneficial than you think. Nowadays, everything is happening in our devices. Travel weary guests are no longer keen to wait 15 minutes in line to check in while the group ahead of them checks in. It goes a lot smoother when entering a hotel and would benefit both the employees and the customers by gaining time and efficiency. TripAdvisor found that 34% of travellers to be offered a mobile check in and check out. This number can only rise as the service becomes more and more appearing.
Good Service
Having good service is very important, especially in the hospitality industry. In this industry, customers depend on the staff to ensure they have an enjoyable stay in the hotel. Good service can include getting tasks done on time (laundry, cleanups, etc.), communicating with customers, making customers feel appreciated, embracing technology, and many more. You can also add services that you think will be great for the establishment and the customers, like activities inside the hotel, and gathering in order to stand out from the competition and be memorable. Great way to make customers talk about you, retain them, and attract new and more ones.
Connectivity
Having free Wi-Fi may be one of the biggest things hotel guests will expect to have when staying. According to a survey by J. D Power, it is discovered that free Wi-Fi is one of the biggest essential needs to have when staying. Nowadays, we’re using our phones every day and even more when we are on vacation, or a business trip, so the customers will need that free Wi-Fi to keep having access to the world.
To be offered a mobile check-in and check-out. This number can only rise as the service becomes more and more apparent. Hotel guests will expect to have free Wi-Fi in their hotel room. That will increase their satisfaction and make their stay go smoothly.
If you want to make your customers 100% satisfied and retain them, you need to keep in mind this : making your guest satisfied go from the physical comfort with the comfortable furniture to the mental comfort bring by the hospitality and different services made accessible for them.