Customer Experience Guides

Guest expectations in a hotel include Mobile check-ins, Cleanliness, good service, and comfy beds of course. Being approachable and easy to communicate with throughout the entire journey will be much appreciated by guests.

As a hospitality service, you want to make sure that each of your product provide the best feeling to your guest or yourselves. That's why it is important to choose the best furniture for your hotel. Let's start with your...

Stay warm this autumn by cozying up your living space! Everything from cozy blankets, comfortable bedding, soft duvets, and cozy bath and spa robes can help you stay warm and cozy.

The aesthetic of a room is one of the most important factors to take into consideration for your guests. Everything from the colour scheme and modern bedroom design to the bedroom wall decor matters.

Technology can be crucial in times of crisis as a competitive element. Both chains and independent hotels should embrace five trends to improve their hotel services. From self-service check-in/check-out to near-field, hotel technology can improve your hotel.

Reviews are a way for consumers to show their satisfaction (or not) regarding hotel service through personal or hotel social media, travel forums, and online travel agencies. It lets guests share their experiences after the stay.