Customer Experience Guides

Stay warm this autumn by cozying up your living space! Everything from cozy blankets, comfortable bedding, soft duvets, and cozy bath and spa robes can help you stay warm and cozy.

The aesthetic of a room is one of the most important factors to take into consideration for your guests. Everything from the colour scheme and modern bedroom design to the bedroom wall decor matters.

Technology can be crucial in times of crisis as a competitive element. Both chains and independent hotels should embrace five trends to improve their hotel services. From self-service check-in/check-out to near-field, hotel technology can improve your hotel.

Reviews are a way for consumers to show their satisfaction (or not) regarding hotel service through personal or hotel social media, travel forums, and online travel agencies. It lets guests share their experiences after the stay.

Hotels are increasing their cleaning and sanitization protocols. Hotels such as the Marriott, Hyatt, Hilton and others have created an industry-wide 'Stay Safe' Program.